Video Upload Processing Delays

Incident Report for Live Aware

Resolved

This incident has been resolved.
Posted Oct 30, 2024 - 14:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2024 - 13:26 PDT

Investigating

We are currently investigating an issue that is delaying processing of newly ingested on-demand videos.
Posted Oct 30, 2024 - 13:21 PDT
This incident affected: Live Aware Platform and Recorder Applications (Live Aware Desktop Recorder for Windows, Live Aware Desktop Recorder for macOS).