The service provider has implemented a fix and we are monitoring the results.
Posted Jun 12, 2025 - 12:05 PDT
Identified
The issue has been identified by one of our upstream service providers. We are continuing to monitor for a resolution.
Posted Jun 12, 2025 - 11:34 PDT
Investigating
We have received reports of users unable to login to the web application and the recorder applications. We are actively investigating.
Posted Jun 12, 2025 - 11:12 PDT
This incident affected: Live Aware Platform and Recorder Applications (Live Aware Desktop Recorder for Windows, Live Aware iOS Mobile Recorder, Live Aware Android Mobile Recorder, Live Aware Desktop Recorder for macOS).